EVGA GTX 900 Series GPU Back Plate Offer On Hold?

/ 2 years ago


It’s been a tricky month for EVGA, while the 9xx series launch has proven to be successful for all parties involved, EVGA have been hit with a few issues along the way. One of the main selling points for the EVGA 900 series graphics cards, was the promise of a cool EVGA back plate, but now it looks like many users may not be receiving one.

There was some confusion around review content that all cards would ship either with the back-plate, or that EVGA would mail out the back-plate for free for early adaptors. This has now been revised on the offending articles to reflect that only EU customers will get the free one, assuming they have the right model purchased before 20th of October. US customers who want the backplate would have to pay for the part, although price and availability hasn’t been detailed just yet and nothing is available on the EVGA website (yet).

One EVGA customer contacted their rep for some information, he shared the reply on the EVGA forums;

“I just checked that review and it has been corrected since your original email. I really do apologize for any confusion on this but we always have advertisements and rotator banners on our page when we do a promotion like this.

This review was originally created and posted by their editor W1zzard who is located in Germany, the information he would have received was based on the EU EVGA website. We unfortunately cannot be held liable for misinformation or assumptions on third party sites that we don’t have control over.”

This is a tough one, given that there are other cards on the market that come with the backplate pre-installed; I can understand that some users would have bought the card on the basis they will have one included in the deal. The backplate offers some aesthetic improvement, but also helps with the overall strength and in some cases it can also help with cooling performance.

EVGA have since pulled the promotion details from their site, but you can see the deal on the screenshot above. EVGA have stated that “We have put this promotion on hold as we are re-evaluating the details. Expect to see some news shortly.” What that will entail remains to be seen. Unfortunately for EVGA, some users are already reporting that they have returned their cards to store, or will soon be doing so.

I’m interested to see how EVGA handle the revision to their offer, as I personally know a few people who purchased these cards on this promotion, and I’m sure more than a few of our readers have done the same. We’ll update you is we hear anything else on this matter, but you can also track its progress on the EVGA forums.

Thank you EVGA Forums for providing us with this information.

Image courtesy of Reddit.

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  • Wayne

    Yeah. They’re really making a mess of things at the moment.
    I don’t know how they’ll market the 900 series over here but the previous 700 series GTX 760 and above came all came with a free backplate if you purchased a card with the ACX cooler.

  • Jeppe Carlsen

    First the alleged design flaw on the cooler, now this. Where is the love for gaming, where is the passion? To me, it looks like it’s all about pennies in their pockets…