Best Buy Tells Customer His Laptop Doesn’t Support 64 GB of RAM to Avoid Paying for the Repair
Best Buy technical support received a Lenovo Legion laptop with a configuration of 64 GB of RAM. The laptop had been working perfectly for 8 months until it started having problems. From that point, the owner had no other choice but to use the warranty and send it in for repair.
After receiving the laptop, the technical service decided to remove one of its two 32 GB RAM modules and told the owner that the laptop was not compatible with 64 GB of RAM, which was why they had removed the other module. The description of the problem says: “Windows keep blue screening, keeps throwing kernal codes and trail codes. Client has Has tried a reinstall of Windows and it’s still doing it.”
Support Misleads Customer by Saying His Laptop Does Not Support 64 GB of RAM
The big surprise comes in the repair description: “Unit has two 32 GB sticks for a total of 64GB, this unit only acept 32GB RAM maximun. One stick of 32Gb has been removed and send back to client with unit. Unit passed all test.”
It is not true that a laptop with an Intel Core i9-14900HX does not support 64 GB of RAM, because this processor supports up to 192 GB of RAM. Best Buy’s mistake has been huge, but why did they do this? There is such a big crisis in the RAM market that a single 32 GB DDR5 module now costs more than 300 dollars. They wanted to save that money on the repair.
The affected customer has confirmed that he plans to escalate the complaint and go as far as necessary to make sure the laptop is repaired properly.
