EA Removes ‘Refund’ Button from Customer Portal Page

/ 11 months ago

EA Removes 'Refund' Button from Customer Portal Page

Electronic Arts is in the midst of a PR firestorm after the fans let their anger known regarding the Star Wars Battlefront II issue. The company has tried to apologize and have even taken steps to appease customers by lowering the hero unlock pricing. However, many fans still continue to request refunds in order to make a statement about the issue.

Refund for Star Wars Battlefront II

Now according to users, EA has removed the ‘refund’ button on the Origin customer portal page. This would have made refunding swift and as painless as before with other EA games. Now users would have to wait to chat with an EA representative in order to cancel their game. With the sheer number of users asking for refund, some are reporting wait times of 30 up to 60+ minutes.

EA Removes 'Refund' Button from Customer Portal Page

According to those who spoke to EA reps, the refund button has been taken out temporarily due to a system glitch. Apparently, it has nothing to do with slowing down customers from refunding. According to EA, it has to do with some customers ordering multiple copies and getting refunds instead. However, with the climate as it is right now, it is easy to see why this is difficult to believe.

UPDATE: Some users are reporting that the refund button has now reappeared as of 10AM EST.


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2 Responses to “EA Removes ‘Refund’ Button from Customer Portal Page”
  1. Sprite says:

    Yeah, right… a system glitch – how convenient!

  2. Vorlon says:

    Only had to deal with EA support twice for real. Don’t care what, I won’t do that again (fortunately have only 3 games on Origin). Looks like ALL messages are immediately redirected to SPAM folder and when you call (even not on English hotline which is most used one) you just hang and wait, and when you finally get to the ‘consultant’ after let’s say 60 minutes of explaining and another ~15 minutes of waiting while they will confirm what you said earlier is true you hear: ‘Sorry but we have no tools to help you on this’.

    If you pay me at least 5M USD/title then perhaps I’ll get some game (not games) from you. Otherwise – Seriously go F yourself.

    “EA Customer Support” that’s pure and simple epitomy of oxymoron. One excludes the other. And this little “Technical glitch” is perfect example.

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