Green Man Gaming Promises Refunds For Disgruntled Batman: Arkham Knight Customers

The PC port of Batman: Arkham Knight launched in an atrocious state plagued by poor optimization, graphical glitches and a 30FPS lock. Judging by the Steam Reviews, users are rightfully incensed and reporting widespread hitching which culminate into unplayable performance even on low graphical settings. RockPaperShotgun recorded a snippet of gameplay to illustrate the lack of fluidity and absurd freezing. Luckily, if you purchased the game directly on Steam, the new refund policy protects your investment and is a simple process compared to Valve’s slow customer service.

However, Steam pricing is usually much higher than 3rd party resellers such as Gamersgate and GreenManGaming. This means a large chunk of the consumer base are ineligible for a refund despite the game not being fit for purpose. All is not lost though as GreenManGaming acknowledged the concerns of their customers and issued a statement:

“Warner Bros. are currently working on a patch which we are hoping will be released soon. We want you to enjoy your game, but if after the fix has been released, you still cannot play your game, we will process refund requests for the game.”

From a business standpoint, this is rather shrewd and evokes a sense of consumer confidence. Warner Brothers Games have assured Batman fans that the game will be operational and is their top priority. Recently, sales were suspended on Steam to prevent new users from experiencing disappointment. Additionally, GreenManGaming have followed suit and also removed the game from their store. Despite these promises, it’s very difficult to defend a publisher who allows a game to be sold in such a broken condition. Thankfully, consumer rights on digital PC products have come just at the right time and Batman Arkham Knight is a prime example of why their introduction was so vital.

John Williamson

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