KlearGear Ordered to Pay £180,000 to Customers That Posted Negative Review Online

/ 9 years ago

FAIL 800 x 533

John and Jen Palmer were awarded $306,750 (£180,122) by Judge Dee Benson in the U.S. District Court in Utah, following a legal case that stemmed from a bad review posted on RipOffReport.com.

The couple criticized KlearGear’s customer service, stating they ordered two items that never arrived in the mail.  The small order cost less than $20 (£12) and they canceled the transaction once they realized the items were never shipped.  A few years after the review was posted, KlearGear demanded $3,500 (£2,055) for the published negative review, and then ruined John Palmer’s credit after they refused to pay.

KlearGear’s actions led the Palmers to lose credit opportunities, and they actually spent a few weeks in their home without heat because the furnace broke and they were unable to secure a loan to replace it.

Trying to collect the money will be a different battle, however, as the couple’s attorney begins to work out the next step in their ongoing legal drama.  Here is what Scott Michelman, Public Citizen advocacy group attorney said:

“We have been taking this case one step at a time.  Now we’re going to be figuring out where KlearGear’s assets are and how we can collect them.  The French company that appears now to own KlearGear made a series of statements to the media in which they attacked this lawsuit and me in particular, but they never made any kind of motion to the court, so there was nothing for the court to rule on as far as their objections were concerned.”

There are accusations from Descoteaux Boutiques (DBS), KlearGear’s parent company, saying the Palmers were “belligerent” towards the company’s customer support staff – and demanded free merchandise, otherwise they would try to defame the company.

Businesses have become more protective of their online reputations, with customers often submitting anonymous reviews on sites such as Yelp.  There have been legal proceedings that tend to end in favor of the reviewer – and not the business – but U.S. courts have become accustomed to hearing both sides and determining any motives from both parties.

Thank you to Ars Technica for providing us with this information

Topics: , , ,

Support eTeknix.com

By supporting eTeknix, you help us grow and continue to bring you the latest newsreviews, and competitions. Follow us on FacebookTwitter and Instagram to keep up with the latest technology news, reviews and more. Share your favourite articles, chat with the team and more. Also check out eTeknix YouTube, where you'll find our latest video reviews, event coverage and features in 4K!

Looking for more exciting features on the latest technology? Check out our What We Know So Far section or our Fun Reads for some interesting original features.

eTeknix Facebook eTeknix Twitter eTeknix Instagram eTeknix Instagram
  • Be Social With eTeknix

    Facebook Twitter YouTube Instagram Reddit RSS Discord Patreon TikTok Twitch
  • Features

Send this to a friend