Microsoft is Recalling Surface Pro Power Cables Due to Overheating Concerns



/ 3 years ago

Microsoft Surface Pro 4

Microsoft’s Surface Pro range offers superb flexibility due to detachable keyboard, integrated stand and responsive touch screen display. These type of devices are becoming more popular and could theoretically replace traditional laptops. Microsoft’s early vision for the original Surface didn’t go as planned and had pretty severe restrictions due to Windows RT. Thankfully, Microsoft implemented in their pro line-up full Windows integration and support for Win32 applications. The only real downside to take into consideration is the price, which can exceed £1000 for certain configurations. Clearly, this is a costly endeavour but Microsoft appears to be targeting the Surface line at professionals requiring excellent build quality and a high specification.

However, in a statement issued to ZDNet, it appears the Surface Pro, Surface Pro 2, and Surface Pro 3 sold before July 2015 have been encountering overheating problems with the included AC adapter. Microsoft’s official findings reads:

“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly.”

This isn’t going to do Microsoft any favours and raises questions about their ability to produce durable hardware. On the other hand, at least they have openly admitted the technical problems and preparing replacements for all affected customers. It’s still unknown when the replacement service will begin but I wouldn’t be surprised if Microsoft started the RMA process in the next few days. The advent of ultra cheap chargers from online auction sites can be tempting, but a large amount of these haven’t been approved and can pose, in extreme circumstances, a fire risk. Always spend a little bit extra and buy an official charger.

What do you think of the Surface Pro range?

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