Microsoft Starts Global Recall of Surface Pro AC Power Cables
Ashley Allen / 5 years ago
Microsoft has revealed that it is initiating a worldwide product recall of AC power cable for its Surface Pro, Surface Pro 2, and Surface Pro 3 tablets. The recall, which is voluntary, is due to potential overheating issues, and only applies to products sold before 15th March in the US and Canada and 15th July in other global markets.
“Today, in consultation with safety regulators, we announced a voluntary replacement program for all Surface Pro AC power cords sold before March 15, 2015, in the U.S. and Canada and before July 15, 2015, in other markets where Surface is sold,” the announcement on the Windows blog reads. “If the cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for the AC cord– the cord that connects the power supply unit to the electrical socket – to overheat.”
“While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers,” it adds. “The safety of our customers is our top priority.”
Microsoft recommends that eligible customers return their AC power cords in exchange for a replacement. To check to see if you are eligible, visit the Surface website.