Oculus Waives Shipping Fees for All Past Orders
Alexander Neil / 2 years ago
The Oculus Rift may have won the race to be the first VR headset to be available to consumers, but it hasn’t been so easy for Oculus due to the boom in interest for the VR headset. The Rift began shipping out to consumers on the 28th of March, but many preorder customers are still yet to receive any notification that their device will be shipped to them. Now Oculus VR has admitted that they have been struggling to meet demands for the Rift, with CEO Brendan Iribe taking to Twitter to state that the first batch of Rifts was “going out slower than we orig(inally) estimated.” This was backed up by an email sent out to waiting customers, citing an “unexpected shortage” as the reason that many were still waiting.
We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers. We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12th.
In order to make it up to customers who had pre-ordered one of the headsets, Oculus stated that they will be disregarding any delivery charges for all orders that have already been placed. It’s not all delays, though, with many customers having received their Rifts on time, one even being delivered by Palmer Luckey himself! Hopefully, Oculus will be able to sort out this issue before their main rival, the HTC Vive makes it to market when both sides will have a fight on their hands.