PlayStation Plus Satisfaction Rate Nosedives
John Williamson / 3 years ago
Sony originally launched their PlayStation Plus service way back in 2010 to offer an enticing package of monthly games with a monetary value which far outweighed the monthly fee. This rightfully received a warm reception and helped Sony to forge a harmonious relationship with the PlayStation community. It’s also important to remember that during the PlayStation 3 days, online play remained free, and PlayStation Plus wasn’t a requirement. Sadly, this was changed once the PlayStation 4 launched and players have to pay the subscription fee to play online.
This isn’t a shocking revelation because Microsoft employed a similar tactic with the Xbox Live subscription service. Not only that, Microsoft even required this to use the Internet Explorer web browser! Thankfully, they have seen sense and granted free access to programs and media applications using a free account. It’s evidently clear that the monthly line-up of PlayStation Plus games has deteriorated in recent years and caused many users to show their displeasure. Even though indie games provide stunning experiences, consumers want to see more mainstream titles to enhance the service’s value proposition. It’s not that simple though because the PlayStation 4’s game library is pretty small compared to the PlayStation 3. Saying that, there’s more than enough third-party games and Sony IPs to keep consumers entertained.
According to a PlayStation Reddit poll, user satisfaction of the service has dropped to a miserable 21.3%. Furthermore, 65.2% felt dissatisfied by the service in one form or another. In comparison, an internal Sony poll in 2012 concluded that over 95% were satisfied. As you can see, this is a drop of more than 70% in just three and a half years. Of course you have to remember that the sample size is fairly small with 3923 responses and might not reflect widespread opinion. However, it’s large enough to provide an indication of user frustration and I wouldn’t be surprised if the results were similar using a larger sample.
Are you happy with the current PlayStation Plus service?