Samsung Recalls 2.8 Million Washing Machines




/ 3 years ago

samsung

Samsung has been experiencing a nightmare period with hardware failures and this doesn’t appear to be ending anytime soon. Recently, the United States Consumer Protect Safety Commission recall detailed problems with a huge range of top-loading Samsung washing machines which can cause serious injuries. Shockingly, the top of the machine can detach from the chassis during use and hurt the end-user in a fairly significant way. According to the report, a whopping 34 models are affected and some owners have even suffered damage to their jaw. The Commission states:

“Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.”

“There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.”

Thankfully, those affected can choose from a number of options and go through the following process:

“Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.”

“All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.”

“Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items.  The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.”

To identify if the model you own is affected, please check the label as demonstrated below and the entire list of problem units in the original report. Once again, this is another embarrassing saga for Samsung and it’s not going to do their reputation any favours. Please note, the top-loading problems are only affecting US customers according to official comments made to Wired. I dread to think what else is going to happen with Samsung products this year and they might even be sued for causing harm judging by the complains in this case.

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