Sony Offers Customers Partial Refund After Misleading PS Vita Ads
Ashley Allen / 3 years ago
The US Federal Trade Commission has ruled that Sony put out ads in the US that misled customers as to the “game-changing” capabilities of their handheld console, the PS Vita. Instead of fighting the decision, Sony has admitted culpability by settling the case with the FTC.
Sony’s advertising concerning the Vita’s Cross-platform Gaming, Cross-Save, Remote Play, and 3G connectivity capabilities were deemed by the FTC to be deceptive, since they either didn’t operate as advertised, or were non-existent.
“Sony claimed, for example, that PS Vita users could pause any PS3 game at any time and continue to play the game on their PS Vita from where they left off. This feature, however, was only available for a few PS3 games, and the pause-and-save capability described in the ads varied significantly from game to game,” said the FTC’s statement. “The FTC’s complaint also alleges that Sony’s PS Vita ads falsely implied that consumers who owned the 3G version of the device (which cost an extra $50 plus monthly fees) could engage in live, multiplayer gaming through a 3G network. In fact, consumers could not engage in live, multiplayer gaming.”
Any customer who purchased the video game system prior to 1st June, 2012 may be eligible for either a partial refund of $25 cash or credit, or a $50 voucher to spend on games and/or services.