Surface Pro 3 Tablets Being Returned By Customers – Major WiFi Issues

/ 9 years ago


Microsoft’s Surface Pro 3 has been out for a while now and the new Microsoft tablet has been fairly well received by the media. Surface Pro 3 tablets have only been shipping to consumers since last month and over the past few weeks a growing number of users have started to complain about issues with the tablet. The major issue concerns WiFi and leaving the tablet in a standby mode. Upon leaving the standby mode the Surface Pro 3 does not resume WiFi connectivity and cannot do so without the device needing to be restarted. Microsoft is now aware of the issue and are in the process of developing a fix, the fix should be ready for “patch Tuesday” next week but if it isn’t many users will be returning their Surface Pro 3 tablets to their stores. Rightfully so because if users leave it too long, and have to wait until August’s “patch Tuesday” for the fix, many will not be able to get a full refund from the store they bought it in, such as Best Buy.

One moderator on the community forum thread has stated that:

“The typical consumer is not going to wait if their return window is expiring. Some factual information from Microsoft would help those folks decide whether to keep their SP3 or exchange for something else/return. I was at my local Best Buy yesterday and I saw two people in line with SP3 boxes at the Customer Service Returns desk. There were a total of 4 people in line. This is anecdotal for sure but you can’t fault people for returning these devices.”

For such an expensive device I find it a little disappointing that Microsoft releases product’s to the market with such basic problems. Let’s hope they can turn a fix around fairly quickly.

Source: Microsoft Community Forums

Image courtesy of Microsoft

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