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Want To RMA Your PSU? Be Ready To Smash it

I haven’t done many RMAs in my time building PCs, but the few I have done have been a rather simple process. Logitech, Lian Li and Corsair have all been good to offer quick replacements no questions asked. One practice that I’ve heard about involves smashing the product destined for RMA which has confused this Reddit user with their Deep Cool power supply.

DeepCool Requests PSU Destruction For RMA

Reddit user wafflepartyX recently shared on the pc master race sub Reddit an experience they had with Deep cool customer support. The support request didn’t have much detail but it involves the DA700 PSU which the user was having issues with. The support representative was happy to proceed with an RMA but explained that the user would have to smash the PSU and provide images of the PSU.

Now this does make sense as it can be very easy to scam a company with an RMA request and by smashing the PSU it ensures that you aren’t going to be selling the replacement. I could’ve done similarly with my Logitech G915 which had a broken keystem stuck in the switch. I could’ve simply desoldered it and replaced it but Logitech sent me a replacement and left me with the old one, which I broke because I made a hash of it with the soldering iron, i’ve since learnt from my mistakes.

One thing that is a bit concerning however is the fact that PSUs can be dangerous. The capacitors within them can hold a lot of charge which is why people are highly encouraged to not take them apart if they don’t know what they are doing. I guess if you really have to smash it, don’t go using a metal hammer.

Jakob Aylesbury

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