Yahoo Mail Went Down And All They Got Was A Single Tweet



/ 3 years ago

yahoo-mail-logo

In this day and age, keeping your customers up to date is as important as getting them on board in the first place. Reports started circulating yesterday that Yahoo users weren’t able to access their email accounts, and all they got for their troubles was a single tweet.

Originally reported in the thread titled “Yahoo Mail has been down for 14 hours, affecting thousands of users in Europe”, users went from saying that having their service shut down without any response being unacceptable to the barrage of comments from users asking if the service was ever truly running these days or how many people were actually affected by the problem (including a rather large barrage joking about the use of Yahoo mail for business reasons).

After checking out Yahoo Mail’s twitter page (the quickest way to update people these days on issues it would seem), the page was filled with nothing but advertisements spread out over days with no communications regarding the reported outage. That was until we checked out their support page, Yahoo Care. Amongst a slew of advertisements for their fantasy baseball teams was a single tweet saying that some users were experiencing issues.

With people replying saying that they haven’t been able to access their account for extended periods and with no support, a single tweet hardly seems to be cut it (pun intended).

In this day and age, taking days to fix a problem with little to no support for your users seems like a quick way to lose people to other webmail solutions like Gmail and Outlook. We will try to keep you updated (as well as we can with the little information that seems to be available at this moment).

Topics: , , , , , , , , , , , ,

Support eTeknix.com

By supporting eTeknix, you help us grow. And continue to bring you the latest news, reviews, and competitions. Follow us on Facebook and Twitter to keep up with the latest technology. Share your favourite articles, chat with the team and more. Also check out eTeknix YouTube, where you'll find our latest video reviews, event coverage and features in 4K!
eTeknix FacebookeTeknix TwittereTeknix Instagram

Check out our Latest Video

Comments

One Response to “Yahoo Mail Went Down And All They Got Was A Single Tweet”
  1. Marian Baiatu says:

    “Little to no support” and you’re talking about Gmail? Please! The only gmail support is a forum where you get advice from other users. So don’t give gmail as an example!

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!


Optimized with PageSpeed Ninja