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Apple overloaded by users seeking anti-virus help



/ 6 years ago

Apple and Mac OS X have often been seen as better than their windows counterpart. Much of this is owed to the fact hackers, malware and virus developers will choose to infect the masses. The masses use windows. But this is changing as Apple related products are taking off in popularity.

Malware being branded as Mac Defender and Apple security to name but a few is being spread rapidly across the Mac OS X. According to an employer the number of assistance phone calls to the AppleCare centre has gone from 1 every 7-12 minutes to one every minute.

However, according to the AppleCare terms and conditions Apple does not help with Malware removal. And although they are helping currently, many callers are being turned away and told to install appropriate anti virus security. But a brand that sells itself on being more secure than the Windows OS is now falling apart at the seams.

Apple employees are being told they must not comment on the revelations and all they must do if they recieve calls from worried mac owners is direct them to the Apple Online Store/ Mac App store antivirus page. If Apple cannot get this spread under control their reputation and one of their unique selling points could take a massive hit.

For more information on Apple’s internal response see here:
http://www.zdnet.com/blog/bott/apple-to-support-reps-do-not-attempt-to-remove-malware/3362

Attached files

applecare-logo.jpg (10.6 KB) 



  • Eternalchaos

    Don't know why I hate Apple but this news makes me very very happy :$

  • lucas4

    haha :p!mac users always brag how their OS is safer, not anymore :p!

  • Massdeth

    Lmfao…this is what you get when your as smug as Apple. No OS is secure and you gotta thank the hackers for showing apple how wrong they are. About time someone knocked apple and jobs down a peg!

  • omegadoom13

    hahaha… i kinda feel the same eternalchaos… I wouldn't use the word hate here. 😉 I own an iPod shuffle and nano and prefer using iTunes over other media players. However, I don't think I would ever own an Apple computer. PC all the way!

  • omegadoom13

    Massdeth;17515 wrote: Lmfao…this is what you get when your as smug as Apple. No OS is secure and you gotta thank the hackers for showing apple how wrong they are. About time someone knocked apple and jobs down a peg!

    Some good will come from this… Apple will make their OS more secure. Antivirus/Security software companies will make a bit more money this year. More computer users now will show a bit more diligence in securing their computers properly.

  • Dean Oldfield

    I don't dislike Apple as a company, I just can't stand the pretentious minority that run with the whole "we don't get viruses" tosh. This was only true when Mac's weren't as popular, and this shows, that now they have become more popular, people are making viruses for it, sucks to be a legit user of MAC os, but that's the way the computing industry goes…

  • Bonkai

    yea man , about time