30 Days Returns Now Law In The UK



/ 2 years ago

steamCollection

We’ve all had it before, you’ve gone out and brought something new, something nice and shiny and you get it home, open the package like a child at Christmas and when you go to use it, you find it won’t work. Sometimes it takes a little longer, like that MP3 player you had which worked for about a week and then one day just stopped turning on. How about that phone screen which turned black after two weeks and yet still rings? We have even come across that with video games, when you buy that bit of software and then suddenly half way through the first level you find that it’s taken up all your RAM and your computer is slower than your calculator? Now you don’t have to worry about that, at least not for the first 30 days.

In the UK, on the 1st of October 2015, the Consumer Rights Act came into effect. This is the first time that your rights, or at least those outlining digital content, have been set in law. Previously the best you had was that you were entitled to a refund within a “reasonable time”, if it takes you a week to get around to playing a game and they said you should have played it on the first day, you were in trouble. Now you have one month to claim, and if a repair or replacement is impossible you are entitled to a refund. The refund must, I repeat MUST, arrive within 14 days of the acknowledgement of the claim by the retailer.

What about that game you download only to find it has come with a bunch of hidden bonus features, and not of the good kind. Well if their software has infected your PC with viruses, you could be liable for compensation (cue the automated phone calls).

Have you ever had to request a refund for a fault game? How about a piece of technology that broke just before/after the warrenty period ended?

Thank you Independent for the information.

Thank you Pc Gamer for the image.


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Comments

One Response to “30 Days Returns Now Law In The UK”
  1. Mr Average Guy says:

    This is interesting. I wonder if this only applies to British companies, or if it includes those who specifically support selling to UK customers as well. If the latter, it’ll be interesting seeing how Valve respond to this, considering their current refund policy

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