Now Kindles Are Crashing Windows 10 Anniversary Update
Ashley Allen / 3 years ago
The list of things that break the Windows 10 Anniversary Update is getting longer by the day. The update only launched for regular users a few weeks ago, but already users are reporting faults with webcams, Xbox Controllers, SSDs, and the GameDVR function. Now have another factor to add to the list: Amazon’s Kindle e-reader.
Multiple users have reported on the Microsoft Community page that plugging a Kindle Paperwhite or Voyager into a Windows 10 PC which has the Anniversary Update installed results in a Blue Screen of Death (BSOD).
“I recently [installed] the summer anniversary update for Windows 10 on both my laptop and my desktop which went without any errors. Today I plugged in a Kindle Paperwhite and it immediately crashed my laptop to a blue screen with a QR code regarding the sys_part_mgr or something similar. I figured it might be a driver issue even though my laptop is fairly new so I plugged it into my desktop and got the exact same thing. A blue screen of death. Just for more info’s sake it is a Kindle paperwhite being plugged into usb 3.0 ports on a HP laptop and Dell desktop both running the latest windows.”
User Rick Hale reported similar issues:
“On Tuesday, I upgraded to the Anniversary Edition of Windows 10. Last night, for the first time since the upgrade, I mounted my Kindle by plugging it into a USB 2 port. I immediately got the blue screen with the QR code. I rebooted and tried several different times, even using a different USB cable, but that made no difference.”
NeoWin has tested the issue by plugging a Kindle into a Windows 10 PC with the Anniversary Update installed and has determined that the device triggers a BSOD when plugged into a USB 3.0 port. USB 2.0 ports appear unaffected.
Microsoft is yet to comment on the issue, and there is no known fix at present.