Now Kindles Are Crashing Windows 10 Anniversary Update




/ 3 years ago

Now Kindles are Crashing Windows 10 Anniversary Update

The list of things that break the Windows 10 Anniversary Update is getting longer by the day. The update only launched for regular users a few weeks ago, but already users are reporting faults with webcams, Xbox Controllers, SSDs, and the GameDVR function. Now have another factor to add to the list: Amazon’s Kindle e-reader.

Multiple users have reported on the Microsoft Community page that plugging a Kindle Paperwhite or Voyager into a Windows 10 PC which has the Anniversary Update installed results in a Blue Screen of Death (BSOD).

User ‘Tucsat’ writes:

“I recently [installed] the summer anniversary update for Windows 10 on both my laptop and my desktop which went without any errors. Today I plugged in a Kindle Paperwhite and it immediately crashed my laptop to a blue screen with a QR code regarding the sys_part_mgr or something similar. I figured it might be a driver issue even though my laptop is fairly new so I plugged it into my desktop and got the exact same thing. A blue screen of death. Just for more info’s sake it is a Kindle paperwhite being plugged into usb 3.0 ports on a HP laptop and Dell desktop both running the latest windows.”

User Rick Hale reported similar issues:

“On Tuesday, I upgraded to the Anniversary Edition of Windows 10. Last night, for the first time since the upgrade, I mounted my Kindle by plugging it into a USB 2 port. I immediately got the blue screen with the QR code. I rebooted and tried several different times, even using a different USB cable, but that made no difference.”

NeoWin has tested the issue by plugging a Kindle into a Windows 10 PC with the Anniversary Update installed and has determined that the device triggers a BSOD when plugged into a USB 3.0 port. USB 2.0 ports appear unaffected.

Microsoft is yet to comment on the issue, and there is no known fix at present.



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