Ofcom Reveal The UK’s Worst Rated Broadband Provider!

/ 1 year ago

broadbandDoes your Broadband Internet Service Provider make the list?

At one point or another, we’ve all grumbled about our broadband. Times, however, have changed. Between broadband, fibre and high-speed connections, any issues these days are more about quality of service whereas in days past you would have been just as likely as to complain about lack of speed. While some do admittedly suffer from poor speeds, it’s usually poor service which gets us grumbling these days.

In new figures released by Ofcom, we do at least know who are the worst rated internet service providers in the UK for 2017. Not exactly a title these companies will have been looking for.

Ofcom provides these figures based on the 6 largest broadband providers in the UK, so therefore, if like myself you’re with a smaller provider you likely will not feature. It should also be noted that these figures are for Ofcom only. They do not encompass larger complaint issues which the government are looking into.

Virgin Media Broadband IssuesNo, it’s not Virgin Media, but the ‘winner’ will likely not shock you

Based on the figures which can be seen in the Ofcom report, BT is officially the worst provider. If this wasn’t bad enough, this is actually the 5th quarter in a row they have claimed this dubious title.

You might, at this point, be asking how this is determined. Well, Ofcom does this based on the number of formal complaints they receive per the companies total customer base.

Therefore in this instance, for every 100,000 customers, Ofcom received 28 formal complaints about BT.

So, here’s the 6 in order of worst to best (and best in this instance simply means, the least complained about).

  1. BT – 28 complaints to 100,000 customers.
  2. TalkTalk – 24 complaints to 100,000 customers.
  3. Plusnet – 20 complaints to 100,000 customers.
  4. EE – 15 complaints to 100,000 customers.
  5. Virgin Media – 13 complaints to 100,000 customers.
  6. Sky – complaints to 100,000 customers.

Now, might I say at this point, I’m amazed that Virgin and Sky are one of the seemingly better companies. Particularly since we seem to write a lot about poor service from Virgin and Sky.

Who is your internet provider and how satisfied are you with their service? Let us know in the comments!

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5 Responses to “Ofcom Reveal The UK’s Worst Rated Broadband Provider!”
  1. Steve Hamilton says:

    As Plusnet is owned by BT, it’s not altogether surprising it also appears in the list!

  2. Martin says:

    Sky is my provider- and I won’t use anyone else unless Virgin comes to my area – for my £45 a month
    I get up to 100mbps internet + line retail + landline and TV
    Talktalk have bad services including customer services
    BT is too expensive

  3. Tim says:

    I’ve been with Sky Broadband Unlimited ADSL since they first launched their broadband service until upgrading to Sky Fibre Max around 10 months ago. Speeds have been in line with expectations, if not better, and outages rare. Customer support, during the few times I’ve needed it, has been very good. I have no complaints at all.

  4. Ranaro says:

    I’ve been with BT for 2 years now and very happy with the service. Works like a charm. Fast. No drops In Speed or packets, basically no lag (I game a lot). And the one time the connection did go out in The area I was notified and was being updated on the situation. And was reconnected to the web quote speedily.

    So… Kinda shocked here 😀

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