Samsung Opens Note 7 Exchange Program at Airports
Peter Donnell / 3 years ago
Things have certainly gone from bad to worse for Samsung, and they haven’t been showing much sign of improvement with Note 7 devices proving extremely dangerous, and their global recall program not being successful in getting all the devices back. Now it looks like Samsung is taking the fight to the front line, with reps appearing in many international airports this week following a total air travel ban on the phones, at least in the US.
The reps will be on site at airports over the next few days offering exchanges on the devices, helping consumers move their data to a new device, or even helping with a refund process.
It’s unlikely they’ll get all the phones back this way, but it’s a step in the right direction to cutting the numbers of potential fire hazards being taken onto commercial flights.
“They said there was a recall, and if you were found with the tablet on the plane you could be fined or be in prison,” said passenger Michael Rugh speaking to abc13.
“We are taking this additional step because even one fire incident in-flight poses a high risk of severe personal injury and puts many lives at risk,” said Transportation Secretary Anthony Fox.
If you have a Samsung Galaxy Note 7, it’s advised that you power off the device and return it Samsung or your retailer immediately.