UK Launch Investigation Into Gaming Subscription Services




/ 2 weeks ago

UK Investigate Game Subscription Packages

The chances are that if you own a modern gaming console, you probably have some form of gaming subscription package. In fact, since both Nintendo and Sony dropped their free platforms, to play online you’re almost over a barrel to get one!

In a report via the BBC, however, the UK is launching a formal investigation into Sony, Microsoft and Nintendo to see whether their services are operating at value and, more importantly, legally.

Competitions & Marketing Authority

The CMA (competitions and marketing authority) has expressed concerns over whether the major console manufacturers are complying legally with their subscription packages.

This investigation will cover several aspects including;

  • Customer Service
  • Purchase and refund policies
  • Value for money
  • ‘Roll Over’ contract policy

Microsoft has already responded to the investigation saying: “We have received a notification from the Competition and Markets Authority and will be co-operating fully with their investigation.”

What Do We Think?

In fairness, while many might grumble about the pricing (or the need to pay to play online) I rarely hear people complain about the services themselves. Albeit, with so many services requiring a subscription these days, it’s amazing how quickly the bills can mount up!

It will, therefore, be interesting to see whether the CMA does find any factors of concern. If they do, then the good news is that consumers might see good things coming in the near future!

What do you think? Do you pay for a console subscription service? – Let us know in the comments!

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Comments

7 Responses to “UK Launch Investigation Into Gaming Subscription Services”
  1. Laura Benson says:

    My partner has repeatly money taken out of his account by microsoft and when rings to cancel every time they say the accouny doesnt exist anymorr

  2. Leamac says:

    I feel xbox is so expencive . From live to games pass . To buying news games on disc . To having to download game and nice a disc . Buying controls,consel and game alone to more than enough.But theres no need for all the extra wen all ready paying for wifi .

  3. Geoff says:

    Over the years Microsoft xbox has let people down taking down apps and doing away with kinect then have the cheak to put price up it was fantastic going back a few years but not now.there way to much hacking and complaining on line which spoils the fun I don’t see it getting any better soon .

  4. Vera aslan says:

    I subcribed to microsoft live using my credit card my grandaughter age 7 was buying v bucks costumes charactors uped a bill of nearly thousand pounds all with in half an hour . She didt understand what she was doing thought she was using her points heard lots parents in this situation since . Its disgusting

    • Bohs Hansen says:

      Yea, all these services storing the payment information is dangerous in so many ways.

      General tip for all reading through here: Purchase game cards with codes instead, then redeem the codes. Not only is it often cheaper as the cards are on sale now and then, your CC info isn’t stored anywhere.

  5. Simon says:

    I understand why people are complaining about all the subscriptions nowadays and to be fair to Microsoft they have the UK paying more for xbox live because the £ isn’t as strong against the $ as it used to be so it’s about time they have raised the price for xbox live. I have no issue with paying abit more when they give such good (most of the time) discounts on games. They have a refund policy on digital games and in my opinion it is fair as long as you don’t abuse it.

  6. Simon l says:

    Vera,
    I understand where your coming from but let’s be honest if your 7 year old granddaughter is playing a rated 12 game (that is your decision to allow this) then if she buys v bucks then that can’t be Microsofts fault as you could either a) take your cc details off of your xbox b) create her own account (yes she can still play online as if you have gold then she will on the x1) and c) you could show her how to use her points properly and educate her on why she can only get certain costumes or d) supervise her spending the points so she don’t spend your actuall money.

    No I do not work for Microsoft and yes I have seen so many people complain about this same issue. All I need to say is it’s your child if you can’t make sure she isn’t spending your money then don’t allow the child to play on your account.

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