Unhappy Customer Suing Apple Over iOS 7

/ 10 years ago


Sometimes smartphone vendors do things we don’t like – for instance they might release an update that causes more problems than it fixes or they might just stop releasing updates for old handsets which annoys people who don’t want to be forced to upgrade to gain access to the latest software features of their mobile OS. In the case of Apple their iOS 7 was a bit of a mixed bag because it brought a tonne of new features and improvements for iOS users but at the same time some old iPhones (such as the iPhone 4) saw noticeable drops in performance and battery life – many old iPhone users labelled their “newly updated” iPhones as unusable.

CNET reports that an iPhone user was so annoyed by the automatic iOS 7 update on his handset that he is now taking small claims legal action against Apple through the Superior Court of California in San Diego. Mark Menacher from Poway, California, is demanding that Apple remove the iOS 7 update from his phone and pay him $50 compensation despite the fact Apple doesn’t officially support iOS “downgrades”. Mark Menacher is also apparently investigating whether his case can be elevated to a class action lawsuit level.

“Apple’s disregard for customer preferences in relation to iOS7 is corporate thuggery. Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail.” Stated Mark Menacher.

Image courtesy of Apple

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